Return Policy

At Miami Beauty Supply, customer satisfaction is our top priority. We understand that sometimes you may need to return or exchange an item, and we’re here to make the process as seamless as possible. Here is our return policy for your reference:

General Policy

  • We offer free exchanges within 15 days of receiving your order for store credit or a different product.
  • Item(s) must be returned in original condition and packaging, including all original tags, paperwork, manuals, and accessories. Returned items must be unopened, unused, not tried on, unaltered, and undamaged.
  • To initiate a return, please fill out our Contact Form found on our website and submit it to us. We will review your request and provide you with an authorized return number within 1-2 business days.
  • Returned items will be inspected within 3 to 10 business days of receiving the package.
  • Customers are responsible for any additional costs associated with returning an item.
  • If the original order qualified for free or promotional shipping, original shipping costs will be deducted from the return.
  • We recommend shipping returns using a traceable delivery method for proof of delivery.
  • Claims for damaged, defective, wrong, or missing items must be submitted within 5 days of delivery and must be accompanied by evidence in the form of photos.
  • These claims may take 1 to 8 business days to resolve after submission.

Ineligible for Exchange

  • Clearance items
  • Special Sale items
  • Promotional items
  • Special Order items
  • ALL wigs, ponytails, jewelry, and cosmetics
  • All electronic items
  • Any product that has been opened, used, tried on, altered, or damaged by the customer, missing pieces, or missing packaging materials.

Please note that all items listed as ineligible for exchange are final sale and cannot be returned or exchanged. If you have any questions or concerns, please reach out to us through our Contact Form. We are here to help and ensure that you have a positive shopping experience with Miami Beauty Supply.