Shipping Information
At Miami Beauty Supply, we take pride in providing fast and efficient shipping services to our customers. Over 80% of our orders are shipped within 24 to 48 business hours, and for residents of Ottawa City, orders made before 2 pm will be delivered on the same day. However, some items may require ordering from our manufacturers, which may take up to 5 - 7 business days.

To ensure your items arrive in a timely manner, we use a combination of shipping carriers, including Canada Post, Purolator, DHL, Fedex, and UPS. Please make sure to provide the correct shipping address at the time of your order as we cannot guarantee corrections after the order has been delivered to our carriers. Shipping typically takes 1 to 3 business days for delivery within Ontario and Quebec, and 1 to 7 business days for other provinces.

Shipping to Remote Locations in Canada
Miami Beauty Supply is committed to delivering high-quality products to all parts of Canada, but some locations are considered remote due to their distance from shipping hubs, low frequency of service from shippers, and challenging delivery conditions. These locations may include Canada Post Air Stage locations that receive mail via airlift at certain times of the year.

In the event that we are unable to honor a delivery to a remote location, we will provide a full refund for the concerned order. Please note that some items may not be eligible for shipping to remote locations and in these cases, we will provide a refund for the concerned product. If you have any questions or concerns about shipping to your location, please don't hesitate to contact us.

At Miami Beauty Supply, customer satisfaction is our top priority. We understand that sometimes you may need to return or exchange an item, and we’re here to make the process as seamless as possible. Here is our return policy for your reference:

General Policy

• We offer free exchanges within 15 days of receiving your order for store credit or a different product.
• Item(s) must be returned in original condition and packaging, including all original tags, paperwork, manuals, and accessories. Returned items must be unopened, unused, not tried on, unaltered, and undamaged.
• To initiate a return, please fill out our Contact Form found on our website and submit it to us. We will review your request and provide you with an authorized return number within 1-2 business days.
• Returned items will be inspected within 3 to 10 business days of receiving the package.
• Customers are responsible for any additional costs associated with returning an item.
• If the original order qualifies for free or promotional shipping, original shipping costs will be deducted from the return.
• We recommend shipping returns using a traceable delivery method for proof of delivery.
• Claims for damaged, defective, wrong, or missing items must be submitted within 5 days of delivery and must be accompanied by evidence in the form of photos.
• These claims may take 1 to 8 business days to resolve after submission.

Ineligible for Exchange

• Clearance items
• Special Sale items
• Promotional items
• Special Order items
• ALL wigs, ponytails, jewelry, and cosmetics
• All electronic items
• Any product that has been opened, used, tried on, altered, or damaged by the customer, missing pieces, or missing packaging materials.

Please note that all items listed as ineligible for exchange are final sale and cannot be returned or exchanged. If you have any questions or concerns, please reach out to us through our Contact Form. We are here to help and ensure that you have a positive shopping experience with Miami Beauty Supply.

At Miami Beauty Supply, we strive to provide accurate product information. However, please note that the ingredient lists and product packaging may change or differ from the information displayed on our website. We recommend that you do not solely rely on the information presented and always read labels, warnings, and directions before using or consuming a product. If you have any specific concerns or questions about a product, please reach out to the manufacturer directly.

The content on our site is intended for reference purposes only and should not be considered a substitute for advice from a qualified healthcare professional. It is important to consult with a physician, pharmacist, or licensed health-care professional for personalized guidance regarding your health. If you suspect that you have a medical problem, promptly contact your healthcare provider.

Please note that when choosing a product with an assorted color option, the product color will be randomly shipped. This adds an element of surprise and variety to your collection.

Please be aware that due to differences in monitors and displays, the colors in the images may appear different from the actual product. We strive to provide accurate representations, but variations may occur.

We are committed to providing you with the best possible shopping experience and ensuring your satisfaction. If you have any further questions or need assistance, please don't hesitate to contact our customer service team.